Description

Considering that, all employees of any organization are involved in customer service, and are responsible for satisfying the customer’s needs, and making him happy - this course has been designed to present all about customer service to help employees of any industry. All organizations have a strong focus on customer services as it can make their product stand out from amongst the competitors. 

Course Objectives

• You will learn what Customer Service means
• Be able to know the customer's needs as you interact
• You will understand the Importance of Customer Feedback and Complaints
• The Value of Training and Development in Customer Service
• Importance of Building Long-term Customer Relationships