Hotel and Hospitality Management

Hospitality is the act of kindness in welcoming and looking after the basic needs of customers or strangers, mainly in relation to food, drink and accommodation. A person who manages the entire or part of the operation of a hotel, or similar accommodation option is a hotel manager

Beginner
Certificate
Has Test

Price

₦ 20,000

Duration

5 Hours

Modules

0

Category

Professional Courses

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Description

At the end of this course, you will learn how to operate and administer hotels, restaurants, amusement parks, casinos, and convention centers. The course includes not just management of hotel staff but, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions.

Course Objectives

  • Learn what hospitality is - characteristics and types
  • Learn what managing a hotel operation means - front-end and back-end management
  • Learn Customer service in the hospitality industry
  • Housekeeping and Workforce management
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